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Policies
Shipping
All domestic orders are shipped via UPS. A per-item shipping fee is quoted based on the weight of the order and destination. International orders are delivered to your choice of Miami-based freight forwarders for a flat fee of $25 per order. Please to arrange an alternate shipping method if desired. Once the order has shipped, it cannot be cancelled. You will have to follow the procedures outlined in " ” below. If the order has not been shipped then you will be able to cancel it, given that it is an in stock item.
Our in stock lighting and fans are shipped out within 24-48 hours. Special Order items generally ship within three to four weeks. Stock status inquiries are typically responded to within 24 hours (except for orders placed on Sunday). Special orders can be cancelled within the first (24) hours of placing the order. Once the time period has expired there is no cancellation.
If an item arrives in damaged condition caused by the carrier, NOTIFY US IMMEDIATELY as we only have ten (10) business days from the date of receipt to process your claim, and resend your items. Otherwise you may have to take your claim directly with the carrier.
Ceiling Fan Warehouse requires a signature on all packages shipped. A customer may request to have items delivered without a signature, in which case all liability is transferred to the customer. Customer will assume all responsibility for products left without a signature.
"Ship Today"
Orders for "Ship Today" products must be placed by 2:00 pm EST in order to be processed in time for shipment, otherwise item will ship the following day. On some occasions you may select an accessory that may delay shipment. If this occurs you will be notified via email of the status of your order.
Payment Methods
We accept American Express, Visa, Mastercard and Discover through our online payment system. Please if you desire to pay by other means offline. Once the order is placed, payment is received in full. If the item(s) ordered is not in stock, an order will be placed with the manufacturer, guaranteeing that you will receive the merchandise at the price you were quoted.
Defective Merchandise
Always inspect your merchandise immediately upon receiving it. If you have received damaged merchandise contact Ceiling Fan Warehouse. Most of the time fan motor problems can be solved by calling the manufactures technical support telephone number. If they cannot solve the problem Ceiling Fan Warehouse will replace the damaged or defective product. You have to contact Ceiling Fan Warehouse. within 30 days from the date that the order was received. After this point there will be no refund or exchange. Before returning any merchandise please for a Returned Goods Authorization number. Merchandise without an RGA number will be refused by Ceiling Fan Warehouse.
Returning Merchandise
If you are unsatisfied with your purchase and the merchandise has not been installed, you may return it at our discretion. The items must be undamaged, unused, in their original packaging and must not be over thirty (30) days from date of shipment. Under these conditions please for a Returned Goods Authorization Number.
When returning your merchandise please write the RGA number on THE SHIPPING LABEL (NOT DIRECTLY ON THE BOX), if no RGA Number is clearly marked on the Label the shipment will be refused. The product returned with a Ceiling Fan Warehouse RGA and upon inspection will be accepted for credit less a 20% restocking fee. The product must be returned in its original condition/box with all parts intact with freight prepaid by the customer. A credit will not be issued if the merchandise is not the original product ordered or if the product has been used.
Canceling Your Order
Please contact the customer care department at 1-877-326-7543 or via for all order cancellations. Your request must be made within 24 hours of placing your order or a cancellation fee may be incurred by the manufacturer.
Website Errors
Due to the variety of manufacturers and quantity of products offered on Ceilingfanwarehouse.com, on occasion our site may list an incorrect price or included feature. In the event an error does occur Ceiling Fan Warehouse will make every effort to contact the customer before the order is shipped. At which time the customer will have the option of placing the order with the corrected information
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Access Lighting
George Kovacs
